Organization Structure

With Beijing office as headquarter, Wancom set up companies in Shanghai,Shenzhen, and Chengdu. Perfect after-sale service centers were also set up in those cities.

R&D Center

Wancom believes that "innovation" is the key for the existence and development of an enterprise. Therefore, since the founding of the company, the top priority has been set to establish a strong specialized team for R&D, which will make every effort to meet the users' needs and launch communication products leading the trend of technical development.

Wancom has established a product R&D center equipped with advanced instruments and apparatus. Strategic partnership has been set up with some other R&D institutions to make full use of ability of its own as well as the cooperative partners in the related business. In this way, the design and renovation capabilities can be further improved.

To launch new technology and new products quickly onto the market, Wancom has cooperated with domestic enterprises and established a number of production lines with advanced technology and high quality assurance.

Careful and considerate pre-sales service
"Look at everything from customers' angle and take care of their every need" is Wancom's principle guiding the pre-sales service. Wancom combines its expertise in the fields of satellite telecommunication and network technology with specific application needs of the customer, and takes in the experience gained in the field of telecommunication network solutions in past decades. It puts forward long-lasting effective leading technology to provide system solutions not only meet the user's requirements, but also are cost-effective and practical.

Perfect after-sales service
Fast, professional and localized after-sales service is one of the Wancom's major features. Wancom has a professional after-sales service and maintenance team including engineers, and specialized technicians. They will analyze the customer needs, design economical and effective service plan, record the operation status of the system, and offer technical training to customer's employees. Wancom can provide technical support both within and beyond the warranty period, provide support at both customer site and the customer service center, and provide spares. In addition, a comprehensive remote monitor and control system is established at the customer service center of Wancom, which can perform remote testing and diagnosis on the equipment and system of the customer, so that the company can provide customers with most prompt after-sales service.